Terms & Conditions

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SOLEWHAT.COM is solely owned and operated by SPORTS-ID SDN. BHD.

Registration number: No. 0733175D

Customer service hours:

MON–FRI 10.00AM – 5.00PM

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Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. Sole What retains the right to refuse any request made by you and may reject your order at any time.

Prices

All prices on the website are shown in Malaysian Ringgit (MYR). A purchase can only be paid in this currency.

Payment

We offer EGHL and PayPal as our payment gateway.

Shipping & Delivery

All orders are going to be shipped with original packaging and double-boxed. From Monday to Friday orders are shipped within 3-7 working days. Orders from Saturday will be shipped on Monday. As soon as your order has been dispatched you will receive an e-mail with the tracking number. Please make sure that the shipping information is correct as we are unable to redirect orders once they are on their way to you.

*ALL shipments can take longer to be dispatched during MCO (3-10 working days). Please take note on the provided shipping method during checkout, and do check your order confirmation email before proceeding for payment.

Return & Exchange Policy

Only faulty product(s) are eligible for exchange or refund. You have the right to return your purchase within 7 days from the day you receive the goods. Any request after this period will not be entertained. Some products are excluded from return & exchange policy. Pease do not return the goods before communicating with our customer service team.

All returned items must be in brand new condition, tags & accessories attached.

Sole what reserves the right to refuse any returns which do not comply with the above criteria.

Deviations

We reserve the right for possible typos and we cannot guarantee that all the pictures on our website present exactly what the product looks like. The way the color turns out can depend on what type of screen you’re viewing the product on and the settings of the screen.

We also reserve the right to cancel an order which contains products that have received an incorrect price due to a typo or to edit/cancel an order containing a product which has an incorrect stock balance.

We reserve the right to invoke force majeure in situations where we are prevented from delivering the product(s) due to circumstances beyond our or our suppliers’ control (for example, in the event of a war, extreme weather conditions, power or network outages, work strike or blockade). In such situations, we shall have the right to postpone the fulfilment of the delivery. We will notify you by way of email of the obstacle directly and how it affects the ability to perform according to the agreement. If such notice is not given within a reasonable time after we became aware of or should have become aware of the obstruction, we are obliged to pay compensation for the damage that you could have avoided if the notice was delivered in a timely manner.

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