Terms of service

1. Introduction
1. These terms and conditions outline the rules and regulations for the use of solewhat.com, the website. The website is operated by 3E Worldwide Sdn. Bhd, a company incorporated in Malaysia under the registration no. 863103-D and with its registered office at No 5, Jalan TP 5A, Taman Perindustrian UEP, 47600 Subang Jaya, Selangor. (hereinafter referred to as “Original Classic” or “we”).
2. User of the website (“Customer”, “User”, “you” and “your”) will be subject to these General Terms and Conditions of Use. Sole What and the User shall collectively be referred to as “Parties” and “Party” shall refer to any of them, as the context may require.
3. By accessing this website, we assume you accept these terms and conditions. Do not continue to use solewhat.com if you do not agree to take all the terms and conditions stated on this page.
4. 3E Worldwide Sdn. Bhd. reserves the right to make changes to these Terms & Conditions at any time. Your continued use of our website following the posting of changes will mean you accept those changes.
5. If you have any questions about these Terms and Conditions, please contact us at e-store@solewhat.com.
6. These terms & conditions of Sale shall be governed by and construed in accordance with the laws of the jurisdiction in Malaysia, without regard to its conflict of law provisions.

Terms of Website Use

1. Terms and Conditions: Thank you for using solewhat.com, which is a trading name of 3E Worldwide Sdn. Bhd. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. When you use out website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions. These terms and conditions apply to all user (including casual browses) whether or not the registration process has been completed.
2. Registration: Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent or that of a guardian to use our website. Once you have completed the registration process, you will have specified a username and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorized use of your username and password or any other breach of security as soon as you become aware of it.
3. Restrictions: you are specifically restricted from the following:
1. 1. Publishing any website material in any media
   2. Selling, sublicensing, and/or otherwise commercializing any website material
   3. Publicly performing and/or showing any website material
   4. Using this website in any way that is, or may be, damaging to this website
   5. Using this website in any way that impacts user access to this website
   6. Using this website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the website, or to any person or business entity
   7. Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this website, or while using this website
   8. Using this website to engage in any advertising or marketing
4. Disclaimer of Warranties: you agree that:
   
1. 1. Your use of the website and our services is at your sole risk. The website and services are provided on an as is and as available basis. We expressly disclaim all conditions of any kind, including but not limited to conditions of title, fitness for a particular purpose, satisfactory quality and non-infringement of proprietary or third-party rights.
   2. To the extend that is it lawfully possible to do so, we make no warranty that (a) the website and our services and/or any information will meet your requirements. (b) your access to and use of the service will be error-free, (c) any errors or inaccuracies will be corrected. Further, if you use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense.
   3. No advice or information, whether oral or written, obtained by you through or from the website or from our service will create any warranty not expressly stated in these terms and conditions.

   If you have any question about the above, please contact is on +6012 221 7032 or by writing to us at e-store@solewhat.com.

   1. Limitation of Liability: To the extent that we are lawfully able to do so, we including our officers, directors, and employees, will be liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract, tort, to otherwise, and Sole What, including its’ officers, directors, and employees shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.
   2. Indemnity: you agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
   3. Trademark Information: Sole What are registered trademarks belonging to 3E Worldwide Sdn Bhd. You agree not to display or use in any manner.

    
   

   Terms and Conditions of sale

   1. Terms and Conditions: These terms and conditions of sale govern the sale of products and services from our website to you, the customer. By placing an order on solewhat.com, you agree to be bound by these terms. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
   2. Product Information:
   1. We endeavour to ensure that all product information on our website is accurate. However, errors may occur. We will update the website regularly, and errors are corrected within a reasonable time of discovery. 3E Worldwide Sdn. Bhd. reserves the right to make changes to originalclassic.com.my at any time including the product prices specification, descriptions, offers and availability.
   2. The pictures of the product on solewhat.com are for illustrative purposes only. Although, Sole What has made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colours of the products.
   3. At solewhat.com, we take immense pride in the authenticity and originality of our products. We are staunchly committed to providing our customers with only genuine, brand-name goods, ensuring that each item in our diverse collection is sourced directly from reputable manufacturers or authorized distributors. Our zero- tolerance policy towards counterfeit or imitation products underlines our dedication to quality and authenticity When u shop with us, you can do so with the utmost confidence, knowing that each purchase is a testament to our unwavering commitment to delivering nothing but original, high-quality products.
   3. Order: 

      After you place your order, you will receive an email confirming that we have received your order details. Please note that this email is only a confirmation of receipt and does not indicate acceptance of your order. A contract for the sale of the product(s) will only be formed once full payment has been received and you have received a confirmation email from us indicating that the product(s) have been shipped from our warehouse.

      Please be aware that all products displayed on the website are subject to availability. 

      In cases where conflicting purchases occur due to insufficient stock, Sole What reserves the right to cancel any orders. If this happens, we will notify you via email and issue a full refund for any payments made.

   4. Price and payment: All prices are reflected in Malaysian Ringgit and are subject to change without notice. We accept payment through various method detailed on our website. 
   5. Delivery: We will deliver the products via local service provider and only for customer who reside in Malaysia. Delivery outside of Malaysia is currently not accepted. For more information about the delivery information, visit here
   6. Return & Exchange: Returns are accepted under certain conditions. Details about the return will be provided in our Return & Exchange policy, visit here
   7. Product Information:
   1. We endeavour to ensure that all product information on our website is accurate. However, errors may occur. We will update the website regularly, and errors are corrected within a reasonable time of discovery. 3E Worldwide Sdn. Bhd. reserves the right to make changes to originalclassic.com.my at any time including the product prices specification, descriptions, offers and availability.
   2. The pictures of the product on solewhat.com are for illustrative purposes only. Although, Sole What has made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products.
   3. All our product selling in solewhat.com
   8. Limitation of liability: We will not be liable for any indirect, special, incidental, or consequential damages arising out of the use of our website or products purchased from us.

   
   

   Terms & Conditions of Competitions

   Competitions: In deciding the winner for a competition, Sole What’s decision is final. Sole What reserves the right to expel anyone from the competition for not adhering to the guidelines. Prizes will deliver up to four weeks after the competition has closed. For more information, please contact e-store@solewhat.com. By entering a competition online, you accept the terms and conditions outlined on each competition.

   
   

   
   

   Terms & Conditions of Marketing and Promotion

   1. Terms and conditions: These terms and conditions govern the various marketing and promotional offers (collectively referred to as “Promotions”) made available by solewhat.com. By participating in any promotion, you agree to be bound by these terms along with any specific terms applicable to the promotion.
   2. Eligibility: Promotions are open to individuals who are legal residents of the regions where originalclassic.com.my operates and are of legal age to form a binding contact.
   3. Promotion Period: Each promotion will have a specified duration mentioned in the promotional materials. Sole What reserves the right to extend, shorten, modify, or cancel the promotion period at its discretion.
   4. Offers and discounts: Offers and discounts provided during promotions are subject to availability and may be subject to additional terms and conditions as specified in the promotion.
   1. Buy 2 for the price at RMxx
   2. Buy 2 for 1 / Buy 1 get 2^nd half price/ Buy 3 for 2
   3. Free or discounted product promotion

   To received the discount:

   • Add the qualifying product / quantity to your shopping basket.
   • The discount will be reflected on the final order checkout page

   Terms and conditions:

   • This is a promotion offer valid for a limited time only. Items placed in your shopping basket overnight may not be eligible for promotion at time of checkout.
   • Promotional offer applies only to qualifying items displaying the offer message on their product information pages. Items that do not display the offer message do not qualify regardless of the nature of the item.
   • The promotion applies only when all qualifying and benefit products in the promotion are purchased in one order.
   • Applies only to complete orders shipping to a single address that meet all other promotional requirements.
   • Offer good while supplies last.
   • Delivery and handling charges may still apply to all products, including bonus items.
   • Offer may not be combined with other promotions, offers, voucher codes or promotional certificates.
   • Sole What reserves the right to amend or terminate a promotion at any time without notice.

   
   

   Feedback and Complaints Policy

   We believe that customer satisfaction is the cornerstone of our business. We understand that feedback, whether positive or negative, is essential to the improvement of our services and products. We are committed to handling customer feedback with the utmost seriousness and attention it deserves.

   1. Raising an issue or making a complaint: if you encounter any issues or wish to make a complaint relating to orders placed through the website, please reach out to our customer service team without hesitation. We aim to address and resolve all concerns promptly and effectively.

   
   

   When making your complaint/feedback, please provide the following information to help us resolve your issue swiftly:

   • Your full name and contact details.
   • Your order number.
   • A clear and detailed description of the issue or complaint.
   • Any relevant correspondence or evidence supporting your complaint.
   • Your preferred resolution or outcome.
   1. Our complaint handling process: Upon receiving your complaint, our dedicated customer service team will:
   • Acknowledge receipt of your complaint within 48 hours.
   • Review your complaint thoroughly and impartially.
   • Contact you for further information or clarification if needed.
   • Aim to resolve complaints within 5 working days unless specific being noted.
   • Keep you informed about the progress of your complaint and reasons for any delays.

Continuous Improvement: We value your patronage and understand that addressing complaints efficiently leads to improved customer satisfaction and loyalty. Rest assured that at solewhat.com, your voice will be heard and acted upon. For any concerns and issues, please contact our customer service at e-store@solewhat.com or +6012 221 7032.